1.General
A. This website (jumpticketing.com) is owned and operated by JUMP Sports and Travel Company Limited (the "Company"). JUMP Sports and Travel Company Limited – Business Registration Number: 65104588-000-08-2007. Registration Address:1501, Austin Tower,22-26 Austin Avenue, TST, Kowloon, Hong Kong. The company's contact details are as detailed in the Contact Us section of the Site.
B. The Site owned, operated, and managed by the Company.
C. Words denoting the singular number shall include the plural number and vice versa; words denoting the masculine gender shall include the feminine gender words denoting persons shall include corporations, partnerships, and other corporate entities.
D. The headings in these terms of use (the "Terms") are included for ease of reference and shall not affect its interpretation.
E. The following Terms and Conditions of use constitute a legal agreement between you and Company regarding the access and use of this Site. By accessing, browsing and/or using this Site, you acknowledge that you have read, understood, and agree, to be bound by these Terms and to comply with all applicable laws and regulations. If you do not agree to these Terms, do not use this Site.
F. You hereby certify that you are of legal age to use this Site and legally competent and duly authorized to do so.
G. As a condition of your use of this Site, you undertake not use this Site for any purpose that is unlawful or prohibited by these Terms. You may not use this Site in any manner that could damage, disable, overburden, or impair any server, or the network(s) connected to any Company server, or interfere with any other party's use and enjoyment of this Site.
H. This site is following the Transaction cancellations policy by the Consumer Protection Act 1981 which is made in The State of Malta.
I. Jumpticketing.com obtains tickets on the secondary market and the prices listed on this website reflect the degree of difficulty in obtaining these tickets. Football Ticket Net is not connected to any box office or sponsored by any of the venues, teams, performers, or organizations whose tickets this website provides.
2.Registration
A. Certain services provided by the Site require registration. To register on must provide their full name, address (including state/country), phone number, and email address and any other information as may be required by the Companying order to provide the requested services (see below Privacy Policy).
B. One will need a username and password to access certain areas of the Site. Maintaining the security of your username and password is your responsibility, and the Site will not be responsible for any action taken under your username or password.
3.Personal Information and Privacy
A. The Company is committed to preserving the privacy of the users via this Site. To learn about how the Company protects your personal information, such as your name and address, refer to the Company's Privacy Policy as defined in Section 8.2 below. Except as set forth in the Privacy Policy or in these Terms, your personal information will be deemed to be confidential. Any non-personal information or material sent to the Company and/or provided by you through this Site will generally be deemed to NOT be confidential. You understand and agree that we may disclose information about you if we believe in good faith that wearer required to do so by law or legal process, to respond to claims, or to protect the rights, property, or safety of the Company or others, or as stated in our Privacy Policy.
B. This website is secured by the PCI DSS standard.
4.Site Rights
A. The information available through this Site may include, but is not limited to, photographs, images, illustrations, (collectively referred to as the "Content") is protected by copyright pursuant to the applicable international copyright laws. You acknowledge and understand that the Company and the information providers that make their materials available to you via this Site retain all rights and title to any and all intellectual property rights existing in such materials. You agree to abide by all additional copyright notices, information or restrictions appearing on protecting any part of the Content.
B. The Content is protected by copyright pursuant to the applicable international copyright laws. You acknowledge and understand that Company and the information providers that make their materials available to you via this Site retain all rights and title to any and all intellectual property rights existing in such materials. You agree to abide by all additional copyright notices, information or restrictions appearing on any part of the Content.
C. The content you access through this Site is, in every case, for your personal, non-commercial use only. You agree not to copy, sell, publish, reproduce, distribute, re-transmit or otherwise provide access to the Content to anyone. However, you are permitted to make one copy of the applicable Content for your personal use only. Except as provided immediately above, you may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create new works from, distribute, perform, display or in any way exploit, any of the Content, in whole or in part.
5.Information Published on this Site
A. Any information and Content made available through this Site - is published as a service only, such information and Content is subject to various updates, which will occur from time to time. The Company does not make any assurances and shall not be held responsible with regard to the accuracy of such information and Content of the results or output that derives from the use there of, and you are requested to independently verify such results or output.
B. This Site may contain and offer, inter alias, links and references to information and resources made available on the web which are not owned and/or controlled by the Company, including without limitation sporting events schedules and tables. For example, when publishing the dates of sporting events the Company is entirely dependent upon third parties out of its control and the information provided by such parties, which in turn, therefore you are required to verify all third-party information published through this Site. The Company uses great commercial efforts to publish true and correct third-party information but cannot be held responsible for any such third-party data and you may not rely upon such third-party data without independently verifying it.
C. The Company may run advertisements and promotions from third parties on its or its licensors websites. Your correspondence or business dealings with, or participation in promotions of, advertisers other than the Company found on or through this Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. The Company is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on this Site.
D. Event date and time are subject to change - these changes are not connected to Jumpicketing.com but to the official organizer - you are advised to check occasionally the correct date and time and make your personal arrangements for attending the match on the new date and time. We are sorry but no refunds can be made for rescheduled matches - tickets will be valid for the new date and time.
7.International Users
This Site can be accessed from countries around the world and may contain references to the Company's’ products, services, and programs that are not available in your country. These references do not imply that the Company intends to announce such products, services, or programs in your country. This Site is controlled and operated by the Company with its registered offices located in Hong Kong. The Company makes no representation that materials in this Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so, on their own initiative and are responsible for compliance with applicable local laws. We reserve the right to prevent the sale of secondary market tickets to UK citizens to matches held in the UK.
8.Purchases Through the Site
A. Placing an Order
A.1. To enable the Company to supply the ticket you have ordered, your order must be received and properly recorded in the Company's computer and must contain all the details required for forwarding the products and for charging you. Various reasons are likely to cause faults and disruptions in the computer recording of your offer. If you receive a notice about incorrect content in the details of the order or notice regarding a fault that has occurred in the system at the time of recording the order, we recommend that you refer to customer service immediately.
A.2. If at the time of placing the order you give erroneous details of identification, we will not be able to guarantee that the product will reach you. If the ordered items are returned to us, as a result of incorrect details that you have given, you will be held liable for payment in respect of forwarding and handling charges. Please be careful to fill in accurate and updated details. The submission of false personal details is strictly prohibited according to law.
A.3. You agree to supply all the required information, as may be required for the Company to process and complete your purchase, including without limitation providing a copy of your Passport, to the extent required.
A.4. After you have confirmed your order by using the "send" option, your order will be transferred to the Company for execution. Commencing from the time of confirmation of the order, as aforesaid, the order cannot be altered and/or cancelled by you, except in accordance with the possibilities mentioned under the chapter headed "Cancellation of an Order" (Section 4below). Your order will be confirmed by a return e-mail message which will reach your address within 3 business days from the date of confirmation of the order. An order which has not been confirmed as aforesaid will not bind the Company.
A.5. After an examination of the details of your credit card has been completed and approval has been received from the credit card company for executing the purchase and provided the item requested is available, your offer will be deemed to be executable, and the Company will take steps to supply the item that has been ordered.
B. Price Policy
B.1. The price you will be charged is that indicated on the Site on the date of affecting the purchase. Without derogating from the foregoing, the Company reserves the right to alter prices of items and/or services as displayed on the Site and it may do so at any time even without prior notice. It is possible that the price you will be charged will be higher than the price printed on the ticket you purchased.
B.2. Jumpticketing.com reserves the right to change our price automatically with online security systems, to protect our customers from any potential threat.
B.3. Please note that the total and final price that will be charged by Jumpticketing.com will be in Pounds according to the official exchange rate on the day of the purchase (there are no extra charges).
B.4. All prices listed on the site are per ticket
C. Means of Payment
C.1. The payment for the purchase of items on the Site will be affected solely through a valid credit card which can be cleared by one of the lawfully operating credit card issuers as approved by the Company or/its credit clearance provider. The Company will not honor any other means of payment.
D. Cancellation of an Order
D.1. All orders will bind you and cannot be cancelled without written acceptance of cancellation by the Company.
D.2. Nevertheless, in case of a cancellation request, the company will try to resell your ticket to recover as much of your money as possible. In some cases, this could be substantially less than your original purchase/price paid, and we cannot guarantee a sale.
E. Delivery of Tickets
E.1. You shall be responsible to provide the Company with the correct delivery address and other details as may be reasonably required by the Company for the accurate and timely delivery of the tickets. You are obliged to inform the Company of the final delivery details or any change in them no later than one week prior to the event. In cases where tickets could not be delivered due to club regulations, tickets will be waiting for collection at the venue box office or at a pick-up point location.
E.2. Shipment via courier or other third-party shall be at your sole expense and risk, and the Company shall not be held liable for any delays, damages, loss and/or misplacing of the tickets by the third party delivering the tickets.
E.3. If you should not accept, pick up or have picked up a ticket sent to you, and the ticket is returned to The Company by a third party delivering the tickets or any local courier service, you shall be deemed to be waiving your right to delivery. You shall be obliged to pay the full purchase price and to compensate The Company for the costs incurred in relation to the return shipment.
E.4. The Company will make reasonable efforts to ensure that the details provided relating to the applicable event tickets are accurate and adhered to. However, in some rare cases, the actual tickets may not be in accordance with the order, and this shall not constitute a breach of the Company's obligations.
E.5. It is explicitly agreed that the Company reserves the right to make changes to the ticket delivery details. The Company will not be responsible or liable for any damage caused by such changes and this will not constitute a breach of contract on the Company's side.
E.6. Jumpticketing.com guarantees to deliver your tickets only in a safe and secure process and on time for the match. The tickets are dispatched to you as soon as possible usually, 3-7 days prior the match and in most cases, the tickets are arriving to our customers 1-2 days before the match or sometimes even on the match-day. Be sure that we will always deliver the tickets to our customers on time and you will have them in your hand before the match starts.
There are four ways we deliver tickets:
1 - By post (Local or International) - you will receive a tracking number so you can track and know exactly when you should expect the envelope.
2 - By a private courier - hand delivery to any address or hotel.
Please make sure you provide us with a correct and secure address and make sure that someone is there to sign for the shipment. If no one is available at the address for signing the shipment you will get a "while you were out card" - which means that your shipment will be waiting for you at the local post office (full address will be mentioned at the back of the card). In case of staying at a hotel, you should authorize anyone at the hotel (usually the reception or concierge) to sign for your envelope on your behalf and to keep it for you until you pick it up from them. Please make sure to inform your hotel to expect a delivery for you.
3 - Box Office Collection / Ticket Pick Up Point.
In some cases, where tickets could not be delivered, tickets will be available for collection at the venue box office, or a pick up from one of our representatives.
4 - Mobile e-Tickets (Electronic Tickets to be scanned from the mobile) or e-Tickets (Electronic Tickets to print before attendance at the event).
F. Special Provisions and Liability
F.1. The Company shall not be held liable if you are denied admission to an event except insofar as the denial is due to willful misconduct of the Company.
F.2. You shall visit an event at your own risk. The Company shall not be held liable for damages that you may suffer while travelling to or from the event or attending such an event.
F.3. You shall be solely responsible for obtaining the correct dates, starting times of events, and pick-up details of the tickets.
F.4. You shall not be provided with replacement tickets in the event of lost, stolen, or damaged tickets.
F.5. In the event of the Company failing to deliver the contracted order as accepted by it, due to reasons attributable to it, your remedies as set forth herein, are contingent upon the following: (i)the Company will not be liable if it fails to deliver a ticket to a specific location, but delivered a compatible ticket to the event. And (ii) if the company fails to deliver a compatible ticket to the event, due to reasons attributable to it, the Company's only obligation and liability will be limited to a refund up to a maximum of [120%] of the ticket price of each ticket nondelivered.
F.6. Except for the Company's obligations towards you as the registered buyer of tickets as set forth herein, the Company shallot have any liability or bear any responsibility to any third party using the purchased tickets.
F.7. The company will not be responsible or liable if the customer is unable to access the event and/or if the event is cancelled or rescheduled due to reason beyond the company's control such as adverse weather conditions, strikes, civil disturbances or a decision made by competent authorities and/or the organizers etc.
F.8. In the event the Company will provide you (in fare circumstances) tickets which are worse than the one promised, the Company will reimburse you the difference according to the prices of the tickets as published in the site on purchase day. In case you receive better tickets, you will not be charged with the difference.
F.9. In the event that the Company will provide you (in rare circumstances) tickets which are not adjacent, you will be reimbursed with an amount of 3% - 15% of the price of the ticket paid by you, based on the distance between the seats. This compensation does not apply for tickets described as singles.
F.10. The Categories used by the Company are not always the same as the categories used by the official organizer of the event. The Exact block, row and seat numbers cannot be known beforehand.
F.11. Some categories may include standing areas and this arrangement is not connected to the Company but to the official organizer of the event.
G.1. You shall be solely responsible for abiding by the rules, regulations, policies, and a code of conduct established by the local authorities and/or event organizers. The Company shall not be held liable for any damages that you may incur if denied entry or expelled from the event by the local authorities or the organizers.
G.2. In some cases, member tickets will be delivered, member tickets are plastic tickets belonging to a club member that has granted permission to use the tickets in question for the match. These tickets are perfectly normal and can be used by anyone to enter the stadium.
G.3. In the case where member tickets have been delivered, you shall be responsible to return them in an envelope that will be provided by the company. The tickets will then need to be left at the hotel reception or handed back to a courier that will be collecting the tickets. Failing to return the member tickets may result in a penalty of up to 50 pounds.
9.Disclaimer of Warranties
A. Except as expressly provided otherwise than in writing, whether express, implied, statutory, or otherwise, the agreement between you and the Company, this site, and all materials and services accessible through this website are provided on an "as is" basis. The Company, to the fullest extent permitted by law, disclaims all warranties including but not limited to the implied warranties of merchantability, non-infringement of third parties’ rights and fitness for a particular purpose. The Company, its affiliates and licensors make no representations or warranties about the accuracy, completeness, security or timeliness of the services, content or information provided on or through the website or systems. No information obtained via the Company's systems or website shall create any warranty not expressly stated by the company in these terms of use.
B. Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you.
C. The company makes no warranty that the site or the services provided via the site will be uninterrupted, timely, secure, or error-free, or that the site or any of the services, information and content provided thereby or via the applicable servers are free of viruses or other harmful components.
D. Although the Company uses reasonable attempts to exclude viruses or the like from this Site, it cannot ensure such exclusion. The Company assumes no responsibility and shall not be liable for any: (i) damages to or viruses or the like that may infect your computer equipment or other property on account of your access to or use of or browsing of this Site or your downloading of any material, data, text, images or other from this Site and no liability is accepted for viruses or the like. Please take all appropriate safeguards before downloading information from this Site; and (ii) any damages and/or losses resulting from your unverified reliance on information provided to the Company by third parties.
10.Limitation of Liability
To the fullest extent permitted by applicable law, under no circumstances shall the company or any of its subsidiaries, affiliates, stockholders, directors, officers, employees, licensors or suppliers (the "company parties")be liable, jointly or severally, to you or any other person as a result of your use or access the site or any content appearing via the site and related service for any indirect, consequential, incidental, special, punitive or exemplary damages, including, but not limited to, damages for loss of revenue, profits, use, data or other intangibles (collectively, the "excluded damages"), whether or not characterized in negligence, tort, contract or other theory of liability, even if any of the company parties have been advised of the possibility of or could have foreseen any of the excluded damages, and regardless of any failure of an essential purpose of a limited remedy. If any applicable authority holds any portion of this section to be unenforceable, then the liability of the company parties shall be limited fully permitted by applicable law.
11.Forum and Participation Guidelines
Participation in forums or the like in various related topics made available through the Site will be governed by the "Forum and Participation Guidelines" section referenced below.
12.Indemnification
You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, licensors, suppliers, and any third-party content providers to this Site from and against all claims, losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms by you.
13.Termination
A. The Company reserves the right to refuse to grant access to this Site, or to any part of it, and/or to provide services, to any user, in its sole discretion and without prior notice.
B. The Company will be entitled to terminate the contractual arrangement with you, in its sole discretion and without giving prior notice. Upon termination of the contractual arrangement and/or the cancellation thereof, you are required immediately to cease making use of this Site.
C. The Company will be entitled to cease supplying services through the Site and/or to cease operating the Site, in whole or in part, at its sole discretion.
14.Remedies for Violations
The Company reserves the right to seek all remedies available at law and in equity for violations of these Terms, including but not limited to the right to block access from a particular Internet address to this Site and any other provider and their features.
15.Force Majeure
Any shortcomings in relation to the execution of the services provided through the Site cannot be attributed to a party should these not be due to the fault of the party or when said party cannot be deemed responsible for them in accordance with the law, the Terms or according to generally accepted standards. The Company may invoke force majeure should the Company's shortcoming be partly or fully the result of war, mobilization, riots, flooding, fire, accidents, strikes, occupations, measures set by the government, non-delivery of required tickets to the Company by third parties and other unforeseen events.
16.Governing Law and Jurisdiction
The Terms are governed by and construed in accordance with the laws of The State of Malta and any action arising out of or relating to these Terms, which the parties are unable to amicably resolve between themselves within 30 days, shall be exclusively referred to arbitration in Malta in accordance with the Rules of Conciliation and Arbitration of the International Chamber of Commerce by on arbitrator appointed in accordance with the said rules. Said arbitration shall be conducted in English and the arbitrator shall be obligated to reason their decisions.
17.General
These Terms constitute the entire agreement between you and the Company with reference to this Site. Use of this Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including without limitation this paragraph. In the event, any provision of these Terms shall be deemed unenforceable, void, or invalid, such provision shall be modified so as to make it valid and enforceable, and as so modified the entire Terms shall remain in full force and effect. No failure or delay in exercising any right, power or privilege hereunder shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any right, power or privilege hereunder. The Company reserves the right to change, suspend or discontinue any aspect of the services and content provided through this Site at any time, without notice or liability. You should periodically check these Terms and Privacy Policy posted on this Site to review the current terms and guidelines applicable to your use. Your continued use of this Site after such revisions constitutes your acceptance of these revisions.
18. Covid-19
The coronavirus affects all aspects of society, as well as football. Matches cancelled, others behind closed doors and some leagues have even stopped. Everything is changing minute by minute. We have been monitoring the unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis.
The evolving COVID-19 situation has led to questions about what happens if an event is postponed, cancelled or played behind closed doors.
Here is the current situation:
When an event is postponed:
• We are waiting for the event organizer to decide whether to cancel or reschedule.
• There is no need to take any action, and our customer Serviceteam will contact you directly once we have an update from event organizers.
• Keep your current tickets, which will be valid for the new event date.
• If the event is rescheduled and you are unable to travel on the new date, we will add a credit coupon worth 100% of the full value of your order, all included, to your FTN account. You can apply this coupon to one or multiple FTN orders, no expire date.
When an event is canceled or played behind closed doors:
•You will receive notice via email if your event has been canceled or played behind closed doors.
•We will add a credit coupon worth 110% of the full value of your order, all included, to your FTN account. This means you are getting all your paid amount PLUS a free and extra 10% added to it. You can apply this coupon to one or multiple FTN orders until May. 31, 2022.
In case you are unable to use the coupon until this date, you can e-mail us, and we will check the option of extending the credit.
We are working as quickly as we can and appreciate your patience. We understand this is a challenging time, and we look forward to serving you soon.
